At Luxury Karat, each order is handled with care. Please review our return and refund policy before placing your order.
All Sales Are Final
Due to the nature of our jewelry business and our suppliers' return restrictions, all sales are final. We do not accept returns or offer refunds for buyer's remorse, incorrect size selection, changes of mind, or purchases made in error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us promptly at the customer service email listed on our website. Include your order number, a description of the issue, and clear photographs where applicable.
We will review the situation and work with you toward an appropriate resolution. Nothing in this policy limits any rights or remedies available to you under applicable law.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the shipping carrier. Order cancellations and refunds for unshipped or delayed orders will be handled in accordance with applicable law.
Order Cancellations
Please contact us as soon as possible if you need to request a cancellation. Orders may not be cancellable once processing, procurement, or shipment has begun. Any cancellation rights required by applicable law will be honored.
Contact Us
For questions or concerns regarding your order, contact Luxury Karat through the customer service email listed on our website. Please include your order number so we can assist you.